Had a good time at Flex, we even renewed our room. I have a ..
Added 2022-04-17 10:05:11 +0000 UTCHad a good time at Flex, we even renewed our room. I have a membership with them and it’s been out to good use recently. I’d like this post to be centered around all the good positive experiences I had there but I’m a bit heated. My time was up to check out and I gathered my belonging, went to call my Lyft but the app declined and blocked my card. I tried to link my bank account and it was declined. I tried using Apple Pay it was declined. After messing with the app a bit I was able to restore my cards and call my ride. As I make my way outside I go to check out one of the staff informs me in 20 minutes past my check out time. And he’s going to charge me an extra 10$. As he says this the staff member standing behind him looks at me and and makes a cringe face at the staff member who is reaching new levels of petty. I just stare at him for a moment like, is this for real? My Lyft has arrived outside and I need to go. I say, “this is real petty” and give him my card. He hands me my receipt and asks me to sign it, I scribble my signature and he says I need to sign it again. I sign it a second time with a bit more clarity, just needing this moment to be over. He says, “sign it again”. I sign the receipt a third time. He hands me my card back and says, “you’re never allowed back here.” I really don’t care what this dudes issue is. I have to go. I say, “ok” and roll my eyes and make my way to my ride. I’ve been late with checkout before and it’s never been an issue. Was I late with my check out? Yes. Is 20 minutes late a justifiable reason to charge me 10$? Possibly. I don’t know they’re actual guidelines on it as I write this. Was me not having a cheerful demeanor and calling him petty a valid reason to ban me for life from Flex? Doubt it. I’ll reach out to management at Flex and see if this can be resolved and keep you updated. #flex
